Shipping & Delivery Policy

Effective Date: 14 August 2026  ·  Last Updated: 14 August 2026

1. Delivery of the software service

We activate your account and send your storefront credentials by email within 1 business day of a successful payment. There is no physical delivery for a subscription.

2. Where we ship

We ship only to the registered business address of a jeweller who holds an account with us. We do not ship to the general public, to a residential address that is not a registered business, or to a post-office box. Please check your address carefully before you confirm an order, because we cannot redirect a shipment after dispatch.

3. Prototypes Kit

• We dispatch the Kit within 10 business days of a confirmed payment.
• Delivery inside India normally takes 3 to 7 business days after dispatch.
• Delivery to another country normally takes 7 to 21 business days after dispatch.
• We email the courier name and the tracking number on the day of dispatch.

4. Custom manufactured rings

• We manufacture each ring to order. Production starts when our team confirms the order, which is normally within 1 business day of your payment.
• Standard production normally takes 4 weeks.
• Express production is available for an additional fee and shortens that period. You choose express for each ring separately, before you pay.
• We ship every ring insured for its full value, with a tracking number.
• You can follow each ring through the production and shipping stages in your dashboard. Every ring in a multi-ring order tracks and ships separately.

5. Shipping charges, duties and taxes

We show the shipping charge on the order before you pay. For an international shipment, the customs duty, the import tax and any clearance fee of the destination country are payable by the recipient. We do not control these charges, we cannot estimate them for your country, and we cannot refund them.

Goods and Services Tax is applied where Indian law requires it and it is itemised on your invoice.

6. Tracking your shipment

We email the courier name and the tracking number on the day of dispatch, and we show the same information in your dashboard. If tracking has not updated for more than 5 business days, write to support@attheatelier.com with your order number and we will raise it with the courier.

7. Delays

A courier delay, a customs inspection, a public holiday, a natural event or another cause outside our control can extend a delivery. We tell you as soon as we learn of a delay and we keep you informed until the shipment arrives. We are not liable for a delay caused by a courier or by a government authority.

8. Failed or refused delivery

If a delivery fails because the address was wrong, because nobody accepted the shipment, or because the recipient refused it, we contact you to arrange a second attempt. You are responsible for the cost of that re-shipment. If a shipment returns to us and you do not arrange a re-delivery within 30 days, we treat the order as abandoned.

9. Damage in transit

Inspect every shipment when it arrives. If the package is damaged, photograph it before you open it. Report damage to support@attheatelier.com within 7 days of delivery with your order number and photographs. We replace damaged goods at our own cost after we verify the claim. See the Refund & Cancellation Policy.

10. Title and risk

Title in the goods passes to you when we receive payment in full. Risk passes to you on delivery to the address you gave us.

11. Contact

For any question about a shipment, write to support@attheatelier.com or call +91-9920595999 with your order number.

Evermore Jewellery Private Limited
Office No. 210, 2nd Floor, Shreepal Complex,
Suren Road, Andheri East,
Mumbai, Maharashtra 400093, India