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Contact us
We reply to every message within one business day. Our support hours are Monday to Friday, 10:00 to 18:00 India Standard Time.
Registered company details
- Legal entity
- Evermore Jewellery Private Limited
- Trading name
- At the Atelier
- CIN
- U36996MH2020PTC339798
- GSTIN
- 27AAFCE8968F1Z6
- PAN
- AAFCE8968F
- Registered office
- Office No. 210, 2nd Floor, Shreepal Complex,
Suren Road, Andheri East,
Mumbai, Maharashtra 400093, India - Telephone
- +91-9920595999
- support@attheatelier.com
- Support hours
- Monday to Friday, 10:00 to 18:00 India Standard Time
Write to us about
| Subject | Where to write |
|---|---|
| Sales, demos and multi-store pricing | support@attheatelier.com |
| Billing, invoices and cancellation | support@attheatelier.com |
| Order status and shipment tracking | support@attheatelier.com |
| Refunds and returns | support@attheatelier.com |
| Privacy and data requests | support@attheatelier.com |
| Complaints and grievances | support@attheatelier.com |
Response times
- General enquiry — within 1 business day.
- Billing or order enquiry — within 1 business day.
- Refund request — acknowledged within 1 business day, decided within 7 business days.
- Privacy request — answered within 30 days.
- Complaint — acknowledged within 48 hours, closed within 30 days.
Grievance officer
For a complaint that our support team does not resolve, write to support@attheatelier.com with the subject line "Grievance", addressed to the Grievance Officer, Evermore Jewellery Private Limited, Office No. 210, 2nd Floor, Shreepal Complex, Suren Road, Andheri East, Mumbai, Maharashtra 400093, India. You can also call +91-9920595999. We acknowledge every complaint within 48 hours and we close it within 30 days.